Web Design Services FAQ

If you have questions about web design, SEO, online marketing, design process, or how we can help you with your project, below you’ll find answers to frequently asked questions.

Have a question about web design or marketing we haven’t covered? Drop us a line. We’ll be happy to answer.

General Questions

Why is the company called Big Apple Media?

Despite the fact that we serve clients all over the world, the original agency started and operated in Brooklyn, New York for almost 20 years. Many of our original clients are still based in New York, so the name stuck. Our current office is located on the west coast of the US, near Seattle. 

Why should I work with you?

We’ve been in business for 20 years and have a long track record of successfully completed projects. Most of the website we design get great reviews, and we make sure all our clients are completely satisfied with the final results.

Don’t take our word for it. Browse client testimonials, google our name and see that we have all 5-star reviews in all the major directories including YelpGMBWomply and many others.

Do you meet face to face?

No. All clients meetings are done over Skype, Zoom or over the phone. Thanks to technology and advancements in communication tools, we can work seamlessly with clients regardless of where they are. 

What type of clients do you work with?

Most of our clients are health professionals and wellness practitioners. 

However, we work with all types of small businesses interested in improving their websites, growing organic traffic, and generating more leads.

Click here to browse our client’s projects 

Web Design Questions

How long does it take to design a website?

The amount of time it takes to complete each website can vary greatly. There are many factors that influence the length of the project. Small informational type websites can take as little as 4 weeks to complete. Larger sites requiring advance features, complex navigation, numerous revisions can take longer.

Client cooperation also plays an important role. Clients can hasten the process by having content and assets ready prior to the start of the project. Providing feedback and communicating in a timely manner is another factor that can drastically speed up the rate of progress.

How much does the website cost?

There are many factors that go into determining the final price. Prices can fluctuate greatly depending on the size of the website, the complexity of the design, implementation of advance features, number of revisions, and the amount of customization.

We offer a wide range of small business web design packages to suit all budgets. Our web design packages are perfect for small business owners.

Of course, each project is different, and we work with each client to accommodate their needs and offer the best possible solutions within budget.

Ready to get started? Click here to request a free estimate.

I have a small budget, can you still help?

The majority of websites we build are custom designed, and this can be cost prohibitive for a small business on a budget. To accommodate companies with small budgets, we offer a low-cost solution using pre-built templates. 

Template based websites require less customization and reduce the development time. Website based on pre-built templates cost between start at $1K.

Furthermore, we offer an extended payment plan options. The total cost is broken down on smaller payments and is repaid over a longer period, usually within one year.  This option is only available for clients using our hosting plan.

Ready to get started. Click here to request an estimate.

What are payment options?

We accept Venmo, PayPal, major credit cards via Wave, and direct bank payments. 

How does the payment process works?

Before we start, we require a small deposit. Then the payments are made at different stages of web development process. The total cost is broken down on 3-5 incremental payments, with the final invoice paid at the completion of the project after review and approval.

We work individually with each client to set up a payment schedule that fits their budget. Extended payment options are also available.

Do you outsource your work?

No. From the very beginning when the company started almost 20 years ago, our work has always been done in-house. We never outsource any of our work to another company. We also do not partner with other companies. 

On rare occasions, we may hire programmers, copywriters and other freelancers to fulfill clients needs if we are unable to do so internally. However, this process is always transparent and clients will be notified about this ahead of time.

Can I see my website while it’s being developed?

Yes, absolutely. During the entire web design process, you’ll have full access to the website and will be able to review and provide necessary feedback. 

What platform do you use to build websites?

Most of the websites we build run using WordPress content management system. WordPress is used by over 30% of the web and is the easiest and user-friendly platform for our clients. We do not use Drupal, Joomla, Shopify or any other platform.  

What does the website process looks like?

Creating an affective website is never as simple as it seems. Successful design is more than simply making a website look attractive. It requires an understanding of the business, website goals, audience and many other factors.

We break down website design process into following stages:
Research & Discovery → Project Scope & Strategy → Sitemap → Wireframes → Design → Development → Launch → Measure & Analyze

To learn more, read the article detailing our web design process.

Who creates content for the website?

Typically, clients must provide copy, logos, images, and graphics before the start of the project.  

We understand it’s not always possible for clients to have all the necessary assets. We work closely with each client and help them acquire materials required for the project to move forward.

For images, the most popular stock photo sites we recommend are istock.com and shutterstock.com

For blogs, there are many high quality free stock galleries

Will I be able to update my website when it’s finished?

Yes. Most of our clients are able to update and manage the websites on their own without any assistance. 

Our design packages include free training sessions and video tutorials for clients, providing detailed instructions on how to properly manage and maintain their websites.

We also offer monthly maintenance services including website updates, fixes and troubleshooting, backup creation and virus detection scans.

What software do you use?

Below is a list of some of the tools we use and recommend.

– Communication: Zoom, Skype, Google Meet
– File Sharing: DropboxGoogle Drive
– Project Management: Trello, AsanaClickUp
– Visual BoardsMilanote
– Design Feedback: inVision, Markup
– Design, Sitemap, Wireframes: Photoshop, Illustrator, Balsamiq

Do you only work with small business and medical websites?

Even though the majority our clients are health professionals and small business owners, we do take on other type of clients.

We also work with lawyers and attorneys, home remodeling businesses like roofing companies. We’re open to clients in other areas and are willing to explore other type of collaborations and partnering opportunities.

If you’re a business interested in taking their web design and marketing to another level, let us know. We’d love to help.


Hosting Related Questions

Where will my site be hosted?

It’s totally up to you. Many of our clients already have a hosting provider they like, including GoDaddy, Bluehost or HostGator.
The development can take place on your server, or it can be moved there after the website has been completed.

We also offer affordable hosting services, if you want us to take care of all the technical details.

Whatever you decide, you will have the complete ownership of your website and your hosting account. You will have a full access and will be able to update, download and migrate your website at any time. Our websites are built using WordPress content management system and can be transferred to most web hosts. 

Can you host my website?

Yes. If you don’t have hosting or looking to switch, we are happy to host your website. We are currently managing hosting for many of our clients. 

If you use our hosting and have a problem with your website, let us know, and we’ll take care of all the technical issues, so you don’t have to.

How much does hosting cost?

Our annual hosting costs $250 including processing fee or $20/month. We use a reliable hosting provider with 100% uptime. Our hosting services include technical support, website monitoring, monthly backups and free SSL certificates. 

SEO & Marketing Services Questions

I’m not ready to get started. Can you provide a free SEO Audit?

Yes, we’ll be happy. Many websites don’t realize how many issues they have that are keeping their sites from showing up in search results. Things like not having SSL certificate or having a robot file blocking indexing can be devastating. Before we start can analyze your website and provide a free audit showing exactly what is wrong and how it can be fixed.

If you’re interested in a free SEO audit for your website, please submit the free audit request form so we can get stated. 

Is SEO (Search Engine Optimization) included as part of web design?

The websites we build are SEO optimized and include all the files required for search engines to index your website. 

As part of the design process, we install basic SEO plugins. We can also connect Google Analytics and Search Console.

More advanced SEO and marketing services, including keyword research, on-page optimization, email and social media marketing and link-building are not part of the web design packages and are offered separately.  

If you’re interested in SEO and to grow organic traffic to your website, please submit a service request form.

Can you help my website rank higher in Google?

Yes. In addition to web design and maintenance, we also help companies rank better in Google search results. 

Before the work begins, we offer a free consultation and strategy call to discuss options available for increasing organic traffic.

Get a FREE Website Review & SEO Audit

Request absolutely free comprehensive website review and SEO Audit.

We are offering a FREE Audit, and after we analyze your website, you will receive a detailed report explaining what’s working and what needs to be improved. No strings attached.

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